What if we have hail damage?

For the damage to be covered from hazards, as soon as your system is installed initially, you should always call your regular home insurance and add your solar system into the coverage. This will raise the cost of your annual coverage by $40-$100 depending on your insurance provider. This will cover all the equipment and replacement cost in the event of the hail damage.

The solar panels top glass is made of tempered glass and can withstand small to moderate hail. But in the event of major damage, please turn off your system and open a support ticket( using link on our website). Sometimes we even can find out the extent of the damage using remote monitoring and review the directions with the customer to fix it.

In the event of extensive damage where entire roof needs to be replaced, we can remove the whole system and let the roofers replace the roof and we will place back the system. All of this should be covered by the insurance.

 

How does the support work?

All our installations comes with life time performance warranty of the system. You can report an issue by visiting our website and filling a form in "Contact US/Support" line in the main menu. We will strive to address the issue in under a month. Along with the system installation we also give a way to monitor the system from apps on your phone. This interface is also present to us and in some occasions, we will recognize the issues even before the customer raise them to us.

Regarding any support needs like a panel is not reporting or system is under reporting etc, we will provide free support for 10 years and only minimal flat charge after that. Any issues or defects discovered in the equipment will be covered by the default warranties of the respective vendor and we will take care of coordinating and replacing that equipment.

How does the warranty work?

We at MegaWatt Solar take our work seriously. We guarantee system performance for a life time of the system. We invest a lot in training our personal so the work is of highest quality. We strive to promptly address any issues or gaps we encounter in the course of the process and monitor the system performance from time to time after installation for performance. The solar equipment offered is always top of the line with highest safety ratings in the industry and usually warranties of these equipment is covered by the respective product vendors.

Example:

  • Almost all solar panel vendors provide 25 years or more warranty. Any failures the vendor will replace it will same or similar product.
  • Inverters usually have 15 years warranty and varies by vendor.
  • MicroInverters have 25 years warranty or more.
  • All Racking system have life time warranty.

 

Depending on the issue we observe, we work with respective vendor to resolve the issue.

What size solar system do I need, given my electric bill? Is it worth?

The answer for the 1st part of the question is - it depends. The major factors that define the system size are the financials, space (roof mounts) and the location. That is why almost all installers use simulation softwares, images of the roof and utility bills. Based on these inputs and the amount of energy the customer wants to offset, we finalize the system. This gives some level of accurate estimates on performance and thus the financial viability.

Note: Here we are still not considering other factors like structural requirements, electrical requirements. So it is not an easy answer.

For the part to see if it is worth it?, let's take few examples. Considering the most common scenario(roof space, 32 latitude(Texas State) and utility rate of $0.10 per KWH, new or recent roof, no major electrical connection adjustments), having a 5 KW system will offset $80 a month on average(assuming system with 25% performance loss). A 8 KW system will offset $110 a month and 13 KWH around $180. But these numbers are estimates only and you should work with your installer to get more accurate predictions.

Once installed it generates power for the next 25-40 years with almost no major costs(the solar equipment used now are more matured and are lasting longer than before). So answering the question of "Is it worth?", is a simple - Yes, it is certainly worth it. Once you overcome the initial high investment(which is lot easier now due the government investment tax benefit), you can enjoy free energy for really long time.

Initially you will be paying the installation cost bill instead of the higher power bill to the utility company. Once that is paid off(typically 7-12 years depending on size), it is truly free energy!

What is Solar Ground install?

There are many ways to install solar panels. Especially for folks with large yard or rural areas where ground area is readily available, this could be a viable option.

The panels are installed on the ground with Support Piers dug into ground and power lines run to the power supply panel. This may be slightly expensive(compared to roof mount) depending on how far the power line needs to be run(need a trench dug to the house panel & voltage drop needs to be accounted) and also extra support frame work. Compare to roof mounts where house frame is used to support the solar system, the ground mounts are usually expensive due to the extra equipment and extra labour cost.

What is solar roof mounts?

This is the most common available option especially in urban areas where solar panels are installed on the roof, the railings attached to the house frame and panels mounted on the railings.

This requires access to roof and decent space available on the south face of the roof. With lower costs it is normal now a days to install on other sides(east, west and north too), but their efficiency is comparatively lower from south face of the roof.

The installation is usually done using a flashing and professional installer should be able to do a good job and avoid any roof leaking issues. There will not be any damage to the roof and all roofing and insurance companies accept this method of installation.

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